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FAQ's

  • IF I ORDER SOMETHING TODAY, WHEN WILL I RECEIVE IT?

We basically post your order the second business day after the payment appears. and even the same day if you place your order before 12pm. It normally takes 3-6 working days for Australia wide orders and 7-10 business days for international orders, to arrive at your place.

Australian customers also have the option to receive via AusPost express post, which is over-night service to most post codes.

For urgent international orders, express courier is available on request. Please contact info@celebrityfashionlookbook.com if you need. 

  • HOW DO KNOW IF MY ORDER HAS BEEN SHIPPED?

Once we send out your order you will receive an email with your tracking number. You can use this number to see exactly where your package is.

  • WILL I HAVE TO PAY SALES TAX AND/OR CUSTOM'S DUTIES?

We will mark the package with a low value, and as a gift so usually there is no problem however we cannot 'guarantee' it.  

  • MY COUNTRY ISN'T ON THE SHIPPING LIST?

Well that sucks. But don't despair, email info@celebrityfashionlookbook.com and we will arrange an alternate method of shipping for you.

  • MY I KNOW WHETHER YOUR SITE ARE SAFE?

We have chosen the best e-commerce service (shopify) in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security.

  • WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept payment via PayPal, Apple Pay, or most credit cards(such as Visa, Mastercard, AMEX). 

  • HOW DO I CHOOSE MY SIZE?

We have a general guide for you here: SIZE GUIDE such as how to measure, conversion etc.. For the best accuracy, please check the real measurements of each product in the description, against your own body measurements or current garments that you own. If you have a specific sizing question or would like more information, please feel free to contact us on info@celebrityfashionlookbook.com or our FACEBOOK PAGE.

  • CAN I CHANGE MY ITEM, SIZE OR CHANGE THE SHIPPING ADDRESS?

Yes you can. But you have to inform us before your item is shipped. Please note we can't do the change once we have shipped your order.

  • CAN I RETURN MY ITEM?

Yes, you can. Click RETURNS to view more details. 

  • CAN I GET REFUND?
Yes, you can. We will refund you less postage if you can return the item within 7 days after received it, in the same condition, such as unworn, unwashed, unstained, unperfumed.... 
  • HOW TO CONTACT YOU?

For any inquiry, please feel free to contact us. There are many options that you can reach us.

- There is button called 'Ask us a question' located on each product page;
- You can email us directly on info@celebrityfashionlookbook.com;
- You can also contact us through our instagram: @celebrityfashionlookbook or facebook page HERE.

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